Payments & Shipping

After receiving your payment the production order will be started, however, please bare in mind that it may take up to 48 hours to process your order.
We hope to provide you the most efficient service as possible, 28AND31 does not ship orders on weekends and holidays.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standard.

We ship free for orders above € 50 to the following countries: Netherlands, Belgium, Sweden, Denmark, Germany, Finland, France, Gibraltar, Greece, Ireland, Italy, Luxembourg, Monaco, Austria, Portugal, Spain, United Kingdom and Northern Ireland.

Non-personalised items are usually delivered within 7 working days for national orders. The delivery time for international orders will take up to 14 working days.

Personalised jewelry pieces are made to order, please allow a minimum of 4-6 weeks for national orders to be made before shipping.

Delivery for international orders varies from country to country. International orders usually takes up to a week longer.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.

If you need to receive your order sooner than the advertised lead time, it may be possible - Please e-mail to (Subject: Order number + name) to find out.

Free delivery on orders over €50,00

Shipping costs on orders under €50,00:

Shipping service The Netherlands
Registered shipment €8,15
Regular shipment €3,80

Shipping service Europe
Registered shipment €15,50